Service & Support

As part of Shred-Tech Connect™, our services include IoT diagnostics of equipment and technology solutions for remote maintenance requirements. Every Shred-Tech® shredding system is designed and built to provide maximum productivity and operating efficiency throughout its working life. With proper care and maintenance, your Shred-Tech® system will provide the best return on your investment for years to come. Our product lines and services include mobile document shredding trucks, collection trucks, stationary shredding systems, mobile shredders, custom-designed shredding solutions, original equipment manufacturer parts (OEM), and preventative maintenance contracts. We also have our newly introduced telephony system for improved 24/7 response time to reduce downtime and increase uptime. Service-level agreements (SLAs) are based on customer requirements derived from 80/20 methodology, so you receive the service and support that’s right for your business. Additionally, we have a collection of web-based FAQs, drawings, manuals, and parts diagrams for more information.

Maintenance

Shred-Tech® provides both complete repair services as well as preventative maintenance programs to ensure you have the support necessary to keep your business going strong! With a full 24/7 technical support team and a 24/7 dispatch of factory-trained field service technicians that can be on-site within 24 hours, Shred-Tech® puts you first. We also make regular follow-up calls to ensure that our services meet your standards. Our dedicated service team located in our Cambridge facility service bays can handle any emergency service requirements. Since our largest footprint is in North America, our mobile service trucks travel between Canada and the United States so they can make quick work of most repair and maintenance jobs on the road. To make sure you get the most for your money, we even offer customized maintenance programs to match your specific requirements. Along with retro-fit opportunities, we also offer on-site pre-inspection for the RFP/RFQ and design process.

OEM Parts

Shred-Tech® maintains “Single Source Responsibility” for our shredders and parts, and so offers a full range of OEM parts for your convenience and peace of mind. Available with next-day shipment anywhere in the world, our selection of OEM parts for our full line of shredding trucks, collection trucks, stationary shredders, and mobile shredders can help keep the gears of your business moving.

Training

Shred-Tech® ensures you have our full support to drive your business forward with increased efficiency and profits, and our training programs are a great place to get started! We offer full training programs that provide exhaustive hands-on operational experience as well as preventative and corrective maintenance of Shred-Tech® MDS shredding truck units. Our “Shred-Tech® Certified Technician” training program features in-house qualified and certified company technicians who are some of the longest tenured technicians in the industry. Training can be conducted either at your site or at our dedicated Shred-Tech® facility, and all necessary reference materials are provided, including operation manuals, online video resources, and technical bulletins.

We also recommend taking part in Shred School presented by the National Association for Information Destruction, Inc. (NAID). Our top technicians can guide you in this comprehensive program and provide the necessary support and networking to operate your business with ease.